Help and Support

To find products. 

From the homepage: there some popular categories/pictures for you to click on to take you to that category.

Or you can press Products on the top menu bar, this will take you to the main Category page. Then click on the product you want.

You can enter relevant words into the search box on the top right and press search. 

Each category takes you to a list of products with a small picture and a "Quick buy" link if you know that what you would like, or you can press "Details" to see more detailed information and a larger picture.

To add items to your cart.

To select an item for purchase you use the "Quick Buy" button and then "Add to cart". On the Details page press "Add to Cart" button if you just want one or use the + and - buttons to change the quantity required and then press "Add to Cart". A pop up window will appear confirming your items have been added to the cart and then you can chose to "Checkout", "Continue Shopping" or "Edit Order".

To change the items in your cart.

You can delete items from your cart if you are not happy or have changed your mind but press the Dustbin icon. Your shopping cart will refresh showing you your new contents.

If it is empty it will say so, just press "Continue Shopping" to browse more items.

If you still have other items left in your cart these will be shown.

You can change the quantity of items in your cart, for example if you have 1 125ml Pencil Blend in your cart and you want 2 of them, then under the quantity column next to your item change the 1 to a 2 and then press "Update" and the cart will refresh showing 2 in the cart and the prices increase accordingly.

When you are happy with your item/s in your cart then press "Checkout" if you want to pay by Cred/Debit card or "Checkout with Paypal" if you want an express checkout using your exisitng Paypal account and you will be taken driectly to Paypal.

To Checkout.

Check you cart details are correct and then press "Checkout" if you wish to pay securely by Credit / Debit card or " Paypal" if you want an express checkout using your exisitng Paypal account and you will be taken driectly to Paypal.

You are then taken to a new page where you will need to select your Country and then enter your name and address details (the little stars indicates required information that needs to be filled in).

If you have any additional information - please enter in the box eg. if out leave with No.3.

If you would like us to remember your details for next time or check on your order, then feel free to open an account with using the "Creat an Account" button. This is entirely optional.

When completed press the "Checkout" button. 

If there is more than one shipping option for your country then this will be shown on the next page (choose whichever you prefer and then press the "Checkout button" again). 

You will be then taken to a secure payment page. You can choose your method of payment and follow the onscreen instructions to securely process your payment. 

When completed, just press the "Return to merchant" button and you will be taken back to our shop and shown your order details. A copy of this will be sent via email but you can press "Printable version" button if you then wish to print a copy for yourself. 

We will then contact you via email as your order progresses to let you know when your item/s have been shipped to you.

Postage

UK Postage:

We offer 2 Royal Mail Services and 1 courier.

Royal Mail Tracked 24 is usually next working day but not guaranteed. This gives us proof of posting and delivery, insurance up to £150 and allows the use of Track and Trace on Royal Mail website.

Royal Mail Tracked 48 is usually 2-3 working day but not guaranteed. This gives us proof of posting and delivery, insurance up to £150 and allows the use of Track and Trace on Royal Mail website.

Next Day Courier service requires a signature on delivery and is guaranteed next working day delivery before 4pm. We have been using this courier for many years and find they offer a good service.
Recommended for large or heavy items or if you need it urgently.

N.B. Orders are normally dispatched within 1 - 3 working days.
Choosing Next Day delivery does not ensure next day dispatch.

International Postage.

We offer 1 International Postage/Shipping service
'Royal Mail International Tracked and Signed'. It requires a signature on delivery and allows the use of Track and Trace on the Royal Mail site, Delivery times are 3 to 5 days. For items under 2kg only.
For items over 2kg we offer an International courier service. Delivery times are 3 to 5 days and will require a signature on delivery.

About VAT.

We only charge VAT to relevant countries, all GBP £ prices shown include VAT. The guide prices for other currencies do not. 
When you add items to your cart and press continue shopping, the small 'mini shopping cart' in the left hand column will show a running total, including an estimated postage/shipping cost, with VAT added.

When you 'Checkout' and select your country, the VAT will be deducted as applicable and the postage charges will be added for you.

 

Terms and Conditions of Use

Accepted Payments

We accept credit/debit card payments processed securely 
via Paypal (UK and Worldwide) in GB Pounds (Stirling). 
We accept Paypal account payments via Paypal Express also in GB Pounds (Stirling).

About VAT

We only charge VAT to relevant countries, all GBP £ prices shown include VAT. 
When you add items to your cart - the Shopping cart in the left hand column will show a running total,
excluding postage or shipping cost, with VAT added where applicable.

In the Shopping cart - you can select your country and press 'update totals' and the VAT will be deducted if applicable and your shipping estimate will be changed to reflect your country.

When you open your account with us/login in the shipping destination address is used 
to work out if VAT will be deducted as applicable and the postage charges will be shown for you.

Privacy

We are committed to protecting your privacy.
Any personal information that you supply to us will only be used lawfully 
(in accordance with the Data Protection Act 1998)
The type of information we may hold about you:
1.  Your Name  2.  Address  3.  Telephone Number  4.  Email address

We usually only hold information about you while the order is processed.
The personal information which we hold will be held securely in accordance with the law and
the Which? Web Trader Code.
We do not give away, rent or sell any of this information.
We do not store any credit/debit card or financial details or information.

Cookies

We use cookies to enable your cart contents to be saved for you, incase you do not complete your order 
- so that if you come back in a day or two your cart contents will still be there and you can finish your purchase. 
We also use another cookie for website statistics but it does not collect personal information.

Customer Support and Service

E-mail us at bottletop @ zest-it.shop and we will reply as soon as we can.
Telephone support is available -please leave a message and we will get back to you.    
Tel: 0116 2341001.

Orders

Your product/s are normally dispatched within 1- 3 working days of cleared payment being received. 
Working days are Mon-Fri excluding National Bank Holidays.

Cancellation of Orders

Order/s may be cancelled without giving a reason, within 14 days of receipt of the order. 
Distance Selling Regulations 2000 - where a consumer cancels their order (within the 14 day period) a refund will be provided within 30 days of cancellation provided - notification is received via email; all goods are returned in saleable condition and at your own expense.

Damaged Goods

Although we cannot be held responsible for goods damaged in transit, if for some reason you obtain damaged product, please notify us within 1 day of receiving the package, and we will arrange for the return and replacement of the goods. 
Any items being returned please send to J&T Blackman Ltd. 22-26 Foxholes Road. Leicester LE3 1TH

Faulty Goods

With regards to "faulty" goods, the Sale of Goods Act 1979 (amended) established that the consumer is 
allowed a reasonable time within which to reject the goods for a full refund. 
All our products are quality checked before leaving us, if however you feel you have 
received "faulty" goods, please notify us immediately and return them to us within 7 days of receipt to obtain a refund.

Complaints

If at any time you are unhappy about something, please feel free to contact us. 
We will try to respond to all problems within 2 working day, to resolve the problem as soon as possible.